Queen City HandyScape LLC respects your privacy. This Privacy Policy explains how we collect, use, disclose and protect information when you visit https://queencityhandyscape.com or interact with our services. By using the site you agree to this Policy.

1. Information we collect
2. How we use information
3. Cookies and tracking
4. Sharing and third parties
5. Data security and retention
6. Your rights and choices
7. Regional notices
8. Children
9. Changes to this Policy
10. Contact us

1. Information we collect

• Contact details sent through forms such as name, email, phone, address, project notes, and service preferences.
• Files you upload for quotes or vendor applications.

• Usage data like IP address, device and browser type, visited pages, and timestamps.
• Approximate location inferred from IP to show relevant service areas.

• Analytics tools that help us understand site performance.
• Payment or scheduling partners if those services are enabled in the future.

2. How we use information

• Provide quotes, schedule work, and respond to inquiries.
• Operate, maintain, and improve our website and services.
• Send important updates related to a request or scheduled job.
• Protect our site from spam and abuse and comply with legal obligations.

We do not sell personal information.

3. Cookies and tracking

Cookies are small files stored on your device. We use essential cookies to make the site work and analytics cookies to measure performance. You can control cookies in your browser settings. Blocking some cookies may affect site features.

• Google Analytics for aggregated traffic insights. Google provides controls at this link.
• Embedded services such as Google Maps may set their own cookies.

4. Sharing and third parties

We share information only as needed to run the business:

• Service providers that host the site, process forms, send email, measure analytics, or provide security.
• Licensed subcontractors when specialty trade work is requested and relevant project details are necessary.
• Authorities if required by law or to protect our rights, users, or property.

5. Data security and retention

• We use SSL encryption and industry-standard safeguards to protect information.
• Information is kept only as long as needed for quotes, service records, legal, or accounting reasons, then deleted or anonymized.

6. Your rights and choices

• Request access to the personal information we hold about you.
• Ask for corrections or deletion when legally allowed.
• Opt out of non-essential emails at any time.
• Control cookies through your browser or device settings.

To make a request use the contact details below. We will verify identity before fulfilling requests.

7. Regional notices

We follow applicable federal and North Carolina laws. If state privacy laws provide additional rights we will honor legitimate requests.

Residents of California can request details about categories of personal information collected and request deletion, subject to exceptions.

If you are in the EEA or UK, the legal bases for processing include consent, contract performance, and legitimate interests such as site security and service delivery.

8. Children

Our website is for adults and business users. We do not knowingly collect personal information from children under 13.

9. Changes to this Policy

We may update this Policy when practices change. The updated date at the top shows the latest version. Significant changes will be highlighted on this page.